Privacy Policy
Last updated: February 2026
At Lycian Escapes, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and safeguard personal data when you visit our website, make an enquiry, create an account or place a booking through www.lycianescapes.com.
1. Who We Are (Data Controller)
Lycian Escapes is operated by:
- Wings Tatil Konaklama Bilişim Hizmetleri A.Ş.
- Tax Office: Fethiye V.D.
- Tax Number: 8131339755
- MERSIS No: 0813133975500001
- Registered Address: Taşyaka Mah. Baha Şıkman Cad. No: 201/B, Fethiye, Muğla, Türkiye
For the purposes of applicable data protection laws, Wings Tatil Konaklama Bilişim Hizmetleri A.Ş. acts as the data controller.
Contact:
Email: info@lycianescapes.com
2. Who This Policy Applies To
This Privacy Policy applies to:
- visitors to our website,
- individuals making enquiries,
- registered users, and
- customers who place bookings, as well as people whose details are provided as part of a booking (for example, other travellers in your party).
Our website is not intended for children. You must be at least 18 years old to make a booking on our website.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Identity and Contact Data
Name, title, date of birth (where required), nationality, address, email address, and telephone number.
Booking and Enquiry Data
Travel dates, destination preferences, selected properties, names of guests, communications, special requests and booking history.
Payment and Transaction Data
Payment status, amounts, currency, invoices and references. Card payments are processed securely by our payment providers. We do not store full card details on our systems.
Account Data
Login credentials, saved properties, booking and enquiry history, and preferences.
Technical Data
IP address, browser type and version, device information, operating system, referral source, time zone and approximate location.
Usage Data
Information about how you use our website, including pages viewed, searches and interactions.
Marketing Preferences
Your preferences in receiving marketing communications from us.
Special Categories of Data
We generally avoid collecting sensitive personal data. However, where you choose to provide it or where it is necessary for your booking, we may process limited health-related information (such as mobility requirements, medical conditions or dietary restrictions). This information is used solely to facilitate your stay and is shared only where necessary with the relevant property owner or service provider.
4. How We Collect Your Data
We collect personal data through:
- Direct interactions when you submit enquiries, create an account, subscribe to communications or place a booking.
- Automated technologies such as cookies and similar tools when you browse our website.
- Third parties including property owners or authorised representatives, payment providers, analytics services and advertising platforms, where relevant to your enquiry or booking.
5. How We Use Your Personal Data
We process personal data only where permitted by law. Our main purposes include:
- responding to enquiries and communicating with you,
- administering bookings and customer accounts,
- processing payments and preventing fraud,
- providing customer support and handling complaints,
- improving our website and services through analytics,
- sending service-related communications, and
- sending marketing communications where permitted.
The legal bases for processing include performance of a contract, legitimate interests, legal obligations and, where required, your consent.
6. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may opt out at any time by:
- clicking the unsubscribe link in our emails, or
- contacting us at info@lycianescapes.com.
Opting out of marketing does not affect service-related communications such as booking confirmations.
7. Sharing Your Personal Data
We may share your personal data with:
- Property owners and authorised representatives to fulfil enquiries and bookings.
- Payment service providers such as İyzico and banks for secure payment processing.
- Service providers supporting our website, IT infrastructure, analytics and email communications.
- Professional advisers including accountants, auditors and legal advisers where necessary.
- Public authorities where required by law.
We do not sell your personal data.
8. International Data Transfers
As we work with properties and partners in multiple countries, your personal data may be transferred and processed outside your country of residence, including in Türkiye and other destinations where services are provided.
Where required by applicable data protection laws, we ensure appropriate safeguards are in place for such transfers.
9. Cookies
Our website uses cookies and similar technologies to ensure proper functionality and to analyse website performance. Some features may not work correctly if cookies are disabled.
Detailed information about cookies may be provided separately or updated as our website develops.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or alteration. Access to personal data is limited to authorised personnel and trusted service providers acting under confidentiality obligations.
11. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy and to comply with legal obligations.
- Booking and accounting records: retained for 5 years.
- Marketing data: retained for up to 2 years from the last interaction.
After these periods, data is securely deleted or anonymised.
12. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- access your personal data,
- request correction of inaccurate data,
- request deletion of your data,
- restrict or object to processing, and
- withdraw consent where processing is based on consent.
Requests can be made by contacting info@lycianescapes.com. We may need to verify your identity before responding.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes. The latest version will always be published on our website.
14. Governing Law
This Privacy Policy is governed by the laws of the Republic of Türkiye, without prejudice to mandatory consumer protection rights under applicable data protection legislation.